Privacy Policy

Effective Date: September 27, 2025

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Privacy Policy

Sereni CRM (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website serenicrm.com (the “Site”) and our services (the “Services”).

1. Information We Collect

  • We may collect the following types of information:

    • Personal Information: Name, email address, phone number, business details, and other information you voluntarily provide through forms, inquiries, or when signing up for our Services.

    • Payment Information: Billing details, credit/debit card information (processed securely through third-party providers).

    • Usage Data: Information on how you interact with our Site, including IP address, browser type, device information, and pages visited.

    • Cookies & Tracking: We use cookies and similar technologies to improve user experience, track analytics, and deliver relevant ads.

2. How We Use Your Information

  • We provide digital marketing services, including but not limited to:

    • Paid advertising management (Google Ads, Meta Ads, etc.)

    • Social media management and content creation

    • Email marketing and automation

    • Funnel and website development

    • Marketing strategy and consulting

  • The scope of work, timelines, and deliverables will be outlined in separate agreements, proposals, or contracts.

3. Sharing of Information

  • We do not sell your personal information. We may share information only in the following cases:

    • With Service Providers: Trusted vendors who help us deliver our Services (e.g., payment processors, ad platforms, hosting providers).

    • For Legal Compliance: If required by law, regulation, or court order.

    • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

  • We implement industry-standard measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

  • Depending on your location, you may have rights to:

    • Access, correct, or delete your personal information

    • Opt out of marketing communications

    • Limit or object to certain data processing activities

    • Request data portability

  • To exercise these rights, contact us at [Your Email Address].

6. Cookies and Tracking Technologies

  • Our Site uses cookies to enhance user experience and track performance. You can adjust your browser settings to block or delete cookies, but some parts of the Site may not function properly.

7. Third-Party Links

  • Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Data Retention

  • We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

9. Children’s Privacy

  • Our Services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Updates to This Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”

11. Contact Us

  • If you have questions about this Privacy Policy, please contact us:

We are committed to helping businesses thrive through innovative software solutions. Our platform empowers you to streamline operations, make data-driven decisions, and unlock growth potential.

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